1. Introduction to LaChoShop
Welcome to LaChoShop, a premier multivendor e-commerce platform by LachoFit. Our mission is to provide a safe, reliable, and efficient marketplace for vendors and customers alike. By using our services, you agree to these Terms of Use.
Last Updated: 5/13/2025
2. Definitions
- "Platform" refers to the LaChoShop website and mobile applications.
- "User" refers to any individual or entity using the Platform, including customers and vendors.
- "Vendor" refers to sellers who list and sell products on the Platform.
- "Customer" refers to users who purchase products through the Platform.
3. Account Registration and Security
Users must provide accurate, current, and complete information during the registration process. LaChoShop employs advanced security measures to protect user data and maintain the integrity of our Platform.
Our Commitment to Security:
- Encrypted data transmission and storage
- Regular security audits and updates
- Two-factor authentication option for all accounts
- Continuous monitoring for suspicious activities
4. Vendor Responsibilities
Vendors on LaChoShop are responsible for:
- Providing accurate product descriptions, pricing, and availability
- Ensuring timely order fulfillment and delivery
- Maintaining high standards of customer service
- Complying with all applicable laws and regulations
Platform Fee: A 5% fee is applied to each product listed on LaChoShop. This fee contributes to platform maintenance, security enhancements, and customer support services.
5. Order Tracking and Fulfillment
LaChoShop provides a robust order tracking system to ensure transparency and reliability:
- Real-time order status updates
- Automated notifications for customers and vendors
- Integration with major shipping carriers
- Geo-location tracking for local deliveries
Note: While LaChoShop facilitates smooth transactions, the responsibility for order fulfillment lies with the vendor.
6. Customer Rights and Protections
LaChoShop is committed to protecting customer rights:
- Secure payment processing
- 14-day return policy (subject to product conditions)
- Dispute resolution support
- Protection against fraudulent activities
7. Prohibited Activities
The following activities are strictly prohibited on LaChoShop:
- Selling counterfeit or illegal products
- Engaging in deceptive practices or false advertising
- Violating intellectual property rights
- Manipulating the review or rating system
- Using the platform for any unlawful purpose
8. Dispute Resolution
LaChoShop provides a comprehensive dispute resolution process:
- Initial communication between parties
- Mediation by LaChoShop support team
- Evidence-based decision making
- Option for escalation to third-party arbitration
9. Limitation of Liability
While LaChoShop strives to maintain a secure and reliable platform, we cannot be held liable for:
- Actions or omissions of vendors or customers
- Quality of products sold by vendors
- Losses or damages resulting from platform use
- Unforeseen technical issues or service interruptions
10. Modifications to Terms
LaChoShop reserves the right to modify these Terms of Use. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the modified terms.
11. Contact Information
For any questions or concerns regarding these Terms of Use, please contact us at:
LaChoShop Support
Email: info@lachofit.com
Phone: +237 670 687 59
